Legal Disclosures & Governance

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), DigitalVexora AB, registered at 392 31 KAGGENSGATAN 5C, KALMAR, Sweden, is committed to protecting the privacy and personal data of all website visitors, clients, and prospective clients.

1. Data Controller

The data controller responsible for processing your personal data is DigitalVexora AB. You may contact our data protection officer at [email protected].

2. Categories of Personal Data Collected

We collect and process the following categories of personal data: full name, email address, telephone number, company name, project specifications, and any additional information voluntarily provided through our contact forms or direct correspondence.

3. Purpose and Legal Basis for Processing

Personal data is processed exclusively for the purposes of: responding to consultation inquiries, delivering contracted digital transformation services, managing ongoing client relationships, processing invoices and payments, and fulfilling statutory tax and accounting obligations. The legal basis for processing is the performance of a contract (Article 6(1)(b) GDPR) and legitimate interest (Article 6(1)(f) GDPR).

4. Data Retention

Personal data is retained only for the duration necessary to fulfil the stated purposes. Client project data is retained for the duration of the engagement plus 7 years in compliance with Swedish bookkeeping regulations. Contact form submissions not leading to an engagement are deleted within 90 days.

5. Data Security

All personal data is stored within encrypted, EU-hosted cloud infrastructure in compliance with ISO/IEC 27001 standards. We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights Under GDPR

As a data subject, you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing. To exercise any of these rights, please contact [email protected].

7. Data Transfers

DigitalVexora AB does not transfer personal data outside the European Economic Area (EEA) unless adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Supervisory Authority

You have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY) if you believe your data protection rights have been infringed.

These Terms of Service govern the commercial relationship between DigitalVexora AB (hereinafter "the Company"), registered at 392 31 KAGGENSGATAN 5C, KALMAR, Sweden, and any individual or entity (hereinafter "the Client") engaging the Company's digital transformation services.

1. Scope of Services

All digital services, software deliverables, and advisory packages are governed by explicitly contracted Statements of Work (SOW) executed between the Client and DigitalVexora AB. The Company delivers full-cycle digital transformation initiatives, modern web platforms, and strategic brand positioning architectures as described in the applicable SOW.

2. Intellectual Property Transfer

Upon complete settlement of agreed commercial invoices, DigitalVexora AB assigns all worldwide intellectual property rights in the client-specific software deliverables, design tokens, source code, and digital assets directly to the Client. Pre-existing Company tools, frameworks, and utilities remain the property of DigitalVexora AB and are licensed for perpetual use within the delivered project.

3. Payment Terms

Unless otherwise specified in the SOW, invoices are payable within 14 days of issuance. A 50% advance payment is required before project initiation. Late payments incur a statutory interest rate of 8% per annum in accordance with Swedish Räntelagen (1975:635).

4. Project Timelines

Delivery timelines are specified in the applicable SOW. Delays caused by the Client, including but not limited to delayed feedback, content provision, or third-party integrations, may extend the delivery schedule proportionally. The Company will notify the Client promptly of any anticipated delays.

5. Limitation of Liability

DigitalVexora AB's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. The Company shall not be liable for indirect, consequential, or incidental damages, including lost profits or business interruption.

6. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Kingdom of Sweden. Any disputes arising from or in connection with these terms shall be settled by the competent courts of Kalmar, Sweden.

DigitalVexora AB, registered at 392 31 KAGGENSGATAN 5C, KALMAR, Sweden, uses cookies and similar tracking technologies on digitalvexora.com to enhance user experience, analyse site traffic, and support platform functionality.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information about your visit, such as your preferences and actions.

2. Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, session management, and security. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our website, helping us improve site structure and content. Data is aggregated and anonymized.
• Preference Cookies: Remember your settings and choices to provide a more personalized experience on subsequent visits.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair the functionality of the website.

4. Consent

Upon your first visit, you will be presented with a cookie consent banner. You may accept all cookies or configure your preferences. Your consent is stored via local browser storage and can be withdrawn at any time by clearing your browser data.

5. Third-Party Cookies

We may use third-party services (e.g., Google Analytics) that set their own cookies. These third parties have their own privacy policies governing the use of such cookies. We do not control third-party cookie practices.

DigitalVexora AB, registered at 392 31 KAGGENSGATAN 5C, KALMAR, Sweden, maintains the following refund and reimbursement policy for all digital transformation services.

1. Advance Payment Refund

The 50% advance payment required before project initiation is fully refundable if the Client cancels the engagement before any substantive work has commenced (within 5 business days of payment receipt). Cancellations received after work has begun are subject to a pro-rata deduction based on work completed to date.

2. Milestone-Based Refunds

For projects structured around defined milestones, payments made for completed and accepted milestones are non-refundable. If a milestone is rejected due to the Company's failure to meet the SOW specifications, the Company shall either remediate the deliverable at no additional cost or issue a full refund for that milestone.

3. SLA Retainer Cancellation

Monthly SLA and maintenance retainers may be cancelled with 30 days' written notice. No refund is issued for the current billing period in which cancellation is submitted. Unused hours within a billing period do not carry over.

4. Refund Processing

Approved refunds are processed within 14 business days via the original payment method. The Client will receive written confirmation of the refund amount and processing timeline at [email protected].

5. Dispute Resolution

Refund disputes shall first be addressed through direct negotiation between the parties. If a resolution cannot be reached within 30 days, either party may escalate the matter to the competent courts of Kalmar, Sweden, in accordance with Swedish law.